In some rare occasions the normal instructions of getting your Qualcomm mobile phone don't work and your computer does not recognize the phone as QXDM device (just as normal Samsung modem device). if this is the case please try following solution: 1. Turn on phone with original simcard or no simcard (in case phone is in 'phone freeze' no simcard!)2. Connect phone in normal mode to computer3. Type QXDM mode code: *#782872# and confirm (confirming means phone returns to normal screen)4. Windows should now detect new hardware.
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