Solution 1 (without simcard):1. Prepare phone (qxdm mode, PC studio mode etc, see manual)2. Put phone in simlock menu by typing *#7465625# (leave it here)3. Then connect cable4. Open soft, set com ports and hit 'read unlock codes'If you still have same error try:Solution 2 (without simcard):1. without sim, place phone in correct mode (QXDM, PC studio mode etc)2. Turn off phone, put other simcard3. start phone (enter pin if needed)4. phone display 'phone freeze'5. now connect phone6. open software7. Manually set and check QXDM com ports8. Read unlock codes
Please make sure you have followed the normal manual for your phone before trying these problem solutions.
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