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Privacy statement

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Effective on October 1, 2006
This privacy statement describes how Simlock Remote Server collects and uses the personal information you provide on our Web sites: simlockremoteserver.com, unlocksamsungonline.com /.eu, desbloquearsamsung.es, unlockathome.com, unlocknokiaonline.com (soon), unlockhuaweionline.com (soon) and gsmunlockbyimei.com (soon). It also describes the choices available to you regarding our use of your personal information and how you can access and update this information.

If you have questions or concerns regarding this policy, you should contact us at SRS support.

Collection and Use of Personal Information

We collect the following personal information from you

  • Contact Information such as name and email address
  • Unique Identifiers such as user name, and phone\'s data such as IMEI, make and model (and for some brand / models some other identifiers needed for the service)
  • Preferences Information such as order history, marketing preferences

As is true of most Web sites, we automatically gather information about your computer such as your IP address, browser type, referring/exit pages, and operating system via Google Analytics. We also use your IP address as extra security measure in our order process.

We use this information to

  • Fulfill your order
  • Send you an order confirmation
  • Send you requested product or service information
  • Respond to customer service requests
  • Administer your account
  • Send you a newsletter with new offers and updates
  • Respond to your questions and concerns
  • Create anonymoous statistics about use of our service in terms of phone make and models (not IMEI, we do not share IMEI's with anybody)

Choice/Opt-Out
You can always Opt-out from our email list fully automatic and instantly via the system (every email will contain a unsubscribe link). We also really hate spam even if it is in a form of an official newsletter but impossible to unsubscribe (think Groupon).

Information Sharing

We will share your personal information with third parties only in the ways that are described in this privacy statement. We do not sell your personal information to third parties.

We may provide your personal information to companies that provide services to help us with our business activities such as shipping your order or offering customer service. These companies are authorized to use your personal information only as necessary to provide these services to us.

We may also disclose your personal information as required by law such as to comply with a subpoena, or similar legal process

  • when we believe in good faith that disclosure is necessary to protect our rights, protect your safety or the safety of others, investigate fraud, or respond to a government request,
  • if Simlock Remote Server is involved in a merger, acquisition, or sale of all or a portion of its assets, you will be notified via email and/or a prominent notice on our Web site of any change in ownership or uses of your personal information, as well as any choices you may have regarding your personal information,
  • to any other third party with your prior consent to do so.

PayPal
If you choose to use PayPal to finalize and pay for your order, you will provide your credit card number, directly to PayPal. PayPal's privacy policy will apply to the information you provide on the PayPal Web site. We will never have access to your Payment details, only your personal information in order to deliver you the product.

TrialPay and other payment providers
We do not process any payments directly on our website and thus never have access to your payment information such as creditcard numbers, thus we also do not save them in any database. What we do save in our database are the unique identifiers about the payment delivered by the payment provider and the personal details for delivery they make available for us.

Phone specific information
As mentioned before we save the phone's IMEI, make and model needed to process your order. In case of use of our unlock servers we also save the process of unlocking for customers service needs. We will never share IMEI's with 3rd parties! We do use anonymous stats with your phone model and make for marketing purposes. We do not store, nor have access to phone numbers.

Cookies and Other Tracking Technologies

We may use cookies, for example, to keep track of your preferences and profile information. Cookies are also used to collect general usage and volume statistical information that does not include personal information.

Web beacons

Our Web pages contain electronic images known as Web beacons (sometimes called single-pixel gifs) and are used along with cookies to compile aggregated statistics to analyze how our site is used and may be used in some of our emails to let us know which emails and links have been opened by recipients. This allows us to gauge the effectiveness of our customer communications and marketing campaigns.

We use a third party to gather information about how you and others use our Web site. For example, we will know how many users access a specific page and which links they clicked on. We use this aggregated information to understand and optimize how our site is used.

Links to Other Web Sites
Our Site includes links to other Web sites whose privacy practices may differ from those of Simlock Remote Server. If you submit personal information to any of those sites, your information is governed by their privacy statements. We encourage you to carefully read the privacy statement of any Web site you visit.

Security

The security of your personal information is important to us. We follow generally accepted industry standards to protect the personal information submitted to us, both during transmission and once we receive it. No method of transmission over the Internet, or method of electronic storage, is 100% secure, however. Therefore, we cannot guarantee its absolute security. If you have any questions about security on our Web site, you can contact us at SRS support. Besides the generally accepted industry standards for security we also run pen-tests (penetration tests) on our servers and website to test for any holes in our security.

All payments are processed by 3rd parties of-site where the concerning payment provider handles all security for the payments. We encourage you to read their safety policy.

Additional Policy Information

Notification of Privacy Statement Changes
We may update this privacy statement to reflect changes to our information practices. If we make any material changes we will notify you by email (sent to the e-mail address specified in your account) or by means of a notice on this Site prior to the change becoming effective. We encourage you to periodically review this page for the latest information on our privacy practices.

Contact Information

You can contact us about this privacy statement by open a support ticket at: http://www.unlocksamsungonline.com/support/ or sending an email to sales [AT] unlocksamsungonline [DOT] com.

 
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Article ID: 59
Category: Legal
Date added: 2012-11-15 05:31:54
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Rating (Votes): Article rated 3.9/5.0 (44)

 
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