Welcome to the support center
In order to streamline support requests and better serve you, we utilize a support ticket system. Every support request is assigned a unique ticket number which you can use to track the progress and responses online. For your reference we provide complete archives and history of all your support requests. A valid email address is required.
After opening a support ticket an email will be send to you with the ticket number which you will need to login to the support system. Make sure our email address 'support@unlocksamsungonline.com' is whitelisted so it doesn't end up in your spam!!
Support response time
We strive to respond any ticket within the same day (2 - 8 hours) however due to time zone differences this can be longer, also check our blog for any announcements.
Important spam information
Some people have trouble receiving our email, when you open a ticket we will always send you a confirmation email with your ticket ID number and url where you can check your ticket.
If you do not receive this email your spam filter or that from your provider is blocking our email. The fault is not at our side but at the receiving end.
To minimise the chance of this happening white list our email addresses: sales@unlocksamsungonline.com and support@unlocksamsungonline.com. If you still have trouble contact your email provider and check your email settings also see
our FAQ on this issue.
Open A New Ticket
Please provide as much detail as possible so we can best assist you. To update a previously submitted ticket, please use the form to the right.
Check Ticket Status
We provide archives and history of all your support requests complete with responses.