SRS - Frequently Asked Questions (FAQ)

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Bluetooth issues with unlocking

Please always turn Bluetooth on your phone off.

We have noticed that some phones completely deactivate the modem in the phone when you activate Bluetooth. This modem is needed for the unlocking process.

When you get this error:
....
MSL BYPASS: DONE

Start Unlock Phase:
RESETTING PHONE CODE: DONE
RESETTING SIMLOCK: FAILED
UNLOCK: FAILED (wrong phone response)

It can mean 2 things:
- You have modem port number set wrong
- Your Bluetooth is turned on.

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