Ok, so to keep our website highly available and fast for all parts of the world we use something called a database cluster. The software for this called 'Galera' and it is a very good piece of software normally, however in the last update a new bug appeared.
So now every time communication breaks for a little while between 2 of our servers the database system falls apart. The developers of Galera are working hard on a fix but until this fix is released our database is unstable and can cause problems like we had yesterday. We are now
In case you didn't noticed it yet (of just haven't had any need for our support) all is back to normal since 2 days already.
We are going to launch a website spokesperson soon on the website the help our visitors navigate through our website more quickly and easily with just somebody telling you where to go next, how easy is that?!
We have re-written a part of our Unlock by Codes system to make it more compatible and easier to adapt as we noticed a small problem in last couple days but this has been fixed
Tomorrow (15 feb 2012), support will not be able to respond to any support tickets due travel (12:15 hours of flying). All tickets will be replied Thursday the next day.
The new exclusive Unlock by codes Europe service is running smooth and the turn around time is actually pretty good, it is currently a little over 13 hours, which is a lot better then the announced 24 - 48 hours. We are happy to be one of the very few websites still delivering this service and above all this fast!
Our SRS software is going bigger and bigger now it is not
So finally we are happy to be able to announce that all unlock codes for the outstanding unlock by IMEI Europe orders have been delivered.
Later today we will activate the new Unlock by IMEI Europe product with the new delivery time and price.
All old (and fast) Europe servers are dead now. The new service has a delivery time of 1 to 2 days and will be more expensive. The exact price will be set later today.
Other news we have released the SRS realtime API for code calc for:
Blackberry (By PRD all PRD's supported; or by MEP)
So unfortunately still no codes delivered today, even the exclusive back-up service we have access to for European unlock codes refuses services so far. We realize some of you have been waiting for the unlock codes quite some time now so we decided to offer the following options from now:
- Full refund
- Change to unlock by cable + partial refund to make up for difference in product price
- Some more waiting
We don't expect codes to be delivered over the weekend at all so next best chance is Monday but well so far we have been
Following on our previous message about the Samsung by IMEI Europe delays here is a new update.
3 days ago all Samsung unlock by codes Europe went down world wide (for all websites) and today we are happy to announce we are one of the VERY few websites who are able to deliver unlock by Europe again. However the deliver time is now (back to) 24 - 48 hours. The average calculated time on the website is an indication about last 10 delivered orders so this is currently NOT correct. When the first orders will be delivered after