Important: away time notification
Starting tomorrow (27 August 2014) support will be less available for 1 week and thus response time will increase to 24 - 48 hours. Our apologies for the inconvenience.
All systems will continue to work as normal, so please just carefully read the instructions and the product descriptions and 95% of all support requests can solve themselves ;).
All the best,
As announced before we had a huge spike in fraud purchases using the 'Paypal chargeback' trick in the last few weeks. This started with purely Russian domains (.ru) which then moved to mostly gmail addresses but with Eastern European names at which point we limited those orders for extra security checks before processing.
We now see the criminals are adapting again and starting to use emails with American names. This has lead us to the following decision to protect our business:
We have updated our fraud filters again and we now check against multiple fraud indicators. One major
Suspected Russian Orders will be Delayed
We apologies for our few genuine customers from Russia however we've been experiencing a huge spike of chargeback fraud orders and many of them come from Russian email addresses and Eastern Europe account names.
So we have decided to take action and now all orders from which our system suspects they are Russian / Eastern European they will be pull from the automatic system. This does not mean we don't process them, this means that the orders will be delayed on purpose to make sure we don't get a Paypal chargeback claim.
Thanks to our customer Andre we just found that the social share and retailmenot.com discount codes were not working for all our Unlock by codes service products.
This was a result of us forgetting to update the discount codes with the new products after all the changes a few weeks ago, our apologies and the error has been fixed!
The discount codes are all back working now
We've just added a new Samsung unlock codes Europe service which makes the total to 3 services for unlocking Samsung phones (all models) for Europe locked phones.
We now have:
1 x Samsung unlock by codes All Europe Instant (same price as before Express)
1 x Samsung unlock by codes All Europe Express (same price as before normal)
1 x Samsung unlock by codes All Europe (NEW)
This means both existing services have become faster (for same price!) and a new product was added which is slowest (1 - 2 days) and has become cheaper. In Euros
If you just got here after subscribing: thanks, we'll keep you updated for any new unlock by codes services for you!
We currently get a significant amount of people looking for our unlock by codes service for Saudi Arabia and Asia for 'older' models like I9100, N7000 etc. Unfortunatly there aren't any services for the older models for these region at the moment (they are available for Europe, USA, Canada, South America, Mexico). The only service for Asia and Saudi Arabia is the SM & EK models service (SM-N900x etc) at the moment.
So what to do if